Our Commitment to Quality
One of the most important assets of Kordsa is our commitment to quality. Quality is part of who we are; it is an integral part of our culture. It impacts the way we work and why we take pride in what we do.
Kordsa is a global company, operating 9 businesses in 7 countries distributed over 5 continents. Due to cultural and environmental differences, Quality has the utmost importance in order to provide the same product and the same service to all our customers all over the world.
In order to be the Leader in Product and Service Quality, our understanding of quality focuses on 4 main areas:
- Quality in our Products& Services
- Quality in our Processes & Systems
- Upgrading Machineries for Quality
- Quality in our Organization
Quality in our Products & Services: Our customers require the best quality level from all of our sites. Therefore, standardization studies have evolved to become an essential part of the Product & Service Quality. Visual defect criteria, process control plans and standardization studies such as labelling standardization, Kordsa Standard Test Methods have become a fundamental aspect in product & service quality improvement.
Quality in our Processes & Systems: Properly maintained systems and processes are central to achieve sustainability in our quality level. Global Quality Assurance has the responsibility to maintain and improve the global systems.
Customer Satisfaction Survey applications monitor our customers’ perception in great detail. Feedback from our customers is the single most important element for us to be able to improve Kordsa products’ quality to levels never before achieved.
Customer Complaint Management is a focal point for Customer Satisfaction. The Customer Complaint Handling process has been standardized, and when deployed properly, results in getting positive feedback from our customers. Currently, Kordsa is engaged in the continuous improvement of the Customer Complaint Handling Process.
Approval management is another global process which is critical for management of our products. The Global Specification System is utilized beginning with the Turkey R & D Center, in order to follow up new products and approvals. R&D evaluates each request to assist in optimizing interchangeability and SKU reduction globally.
Global Quality Assurance audits are conducted every year in every site to monitor the progress. Improvements must be checked in order to see progress more clearly. Sites are audited in 7 subjects (Leadership and Quality Commitment, Process & Product Design Quality, Supplier Quality Management, Production Quality Management, Customer Quality Management, Continuous Improvement and People/HR). GQA Audits are designed so that each site has the same Quality understanding level throughout the entire Kordsa system.
Supplier management is another vital quality component for Kordsa. All problems, complaints, etc. are handled in Kordsa with the Supplier QAR (Quality Action Request) system. All complaints, as well as supplier performance are evaluated annually, the outcome of the evaluations are shared with the supplier in order to provide feedback for their own continual improvement.
Upgrading Manufacturing, Testing & IT Equipment for Quality: Technology is a key tool which helps us improve our Quality much faster and further. In Kordsa every year many investments are completed to increase our Quality level. Some of them are:
- Automated inspection system for weaving & dipping areas
- Shopfloor project to monitor production real time
- Global Specification System software development
- Customer Relationship Management software development
- New investments in Indonesia
- Winding improvement project
- Mechanical quality improvement on Yarn Production
- Equipment upgrades for weaving improvement, mainly appearance and cord distribution
Quality in our Organization: People are the most important asset to further Kordsa’s world class quality level. Quality is everyone’s responsibility as evidenced by our Quality Network and Annual Quality Summit.
The Quality Network was established by Kordsa to connect all Quality Leaders of Kordsa sites in one platform. The Q-Network enables our leaders to share experiences, learn from other sites, establish best practices and have discussions for all quality related topics. Monthly Q-network meetings are the venues where results are reviewed and problems are discussed.
The Annual Quality Summit is another platform to share experiences and learnings throughout Kordsa. Every year all Quality members meet in the Quality Summit. Every site shares best practices and has the opportunity to meet and discuss daily applications during the Quality Summit.
Quality is everyone’s responsibility and Management’s philosophy is “Genbutsu Genba – Go there be there”. Highest levels of quality will be maintained and improved with being on the shop floor. The Executive Leadership Team of Kordsa insists on this philosophy in order to see and find the problems and opportunities when and where they occur. Quality is one of the key principles of Kordsa. By continuously improving our products, organization, processes & systems, Kordsa will continue to be a leader in the industry. All Kordsa employees are responsible and claim ownership of our Quality. For each employee of Kordsa our motto is…
Almost perfect is not enough; Strive for Perfection and You will Achieve Excellence